- Comprehensive Technical Support for a full year via email, phone, or screen sharing sessions
- Free major version upgrades while the maintenance plan is active
- Each IDWedge®Pro license requires its own maintenance plan
- Less than 10% of the cost of the license
When you purchase IDWedge®Pro, you have the option to purchase a yearly software maintenance plan. What is the yearly software maintenance plan?
Your IDWedge®Pro license is a perpetual license that is bound to a single system / single user.
When you purchase your license, you purchase a license to perpetually use the current version of the software. For example, if you purchase IDWedge®Pro in May 2022, you would be purchasing IDWedge®Pro version 2.2.
When you purchase the Yearly Software Maintenance Plan, you are entitled to receive free upgrades to future versions of IDWedge®Pro, while your maintenance plan is active. For example, when IDWedge®Pro version 3.0 is released, you would be able to upgrade to IDWedge®Pro v3.0 at no cost. Without the maintenance plan, you would need to purchase an upgrade to the new version.
Additionally, without a maintenance plan, you are entitled to 3 months of email technical support starting from the date of purchase. If you need support without a maintenance plan, you must purchase a Support Incident.
When you purchase the Yearly Software Maintenance Plan, you are entitled to receive support while the plan is active by email, phone or via screen sharing sessions.