M-F 9am – 5pm EST
- Connect by chat with the chat feature in the bottom right of this website.
- Call us directly 1-914-704-3100 or 1-800-574-5034
You can also fill out the form below. To connect with tech support, please click the button below to access our support portal.
After Hours Support – We generally respond within 3 hours on the weekend between 9 am and 6 pm EST
- Please search IDScanner.us – there are dozens of support articles on the most common questions / issues
- If you can’t find an article that resolves your issue, then create a support ticket at https://support.tokenworks.com/portal/en/newticket –
- You can also leave a voice mail at 1-914-704-3100 ext 2 – remember to leave your email, phone, what product it is and the nature of the problem.
Monday – Friday
9am – 5pm EST
Retail & Manufacturing Facility
1 Stone Place, Suite 303
Bronxville, NY 10708