Frequently Asked Questions

For additional product support questions not found here, please visit: https://www.idscanner.us and search our extensive knowledge base and/or open a support ticket.

You can also add questions publicly to this FAQ. Just fill out the form on the bottom of this page, and if relevant to a wider audience, we will publish it with our answer for you and the entire TokenWorks community to benefit from.


Is there a 100% Money-Back Guarantee?

Return the product for any reason within two weeks for a full refund – no questions asked.


What kind of warranty do you offer?

We warranty our products to be free of manufacturing defects for a period of 1-year from the date of purchase. If it fails during the first year due to a manufacturing defect, then we will fix it for free.


Are Tokenworks products easy to own and operate?

All of our products are easy to set-up and easy to use.


Are you the manufacturer?

Yes, we think it is best to avoid the middlemen and dealers and get your product direct from the source. All Tokenworks products are developed and assembled at our Bronxville, NY headquarters. We offer a 1-year warranty against any manufacturing defects.


Do you offer factory direct pricing?

We’re proud to be the industry’s Price Performance Leader. If you can find a better product at a cheaper price, we’ll improve our product or lower our prices.


Are you a brick and mortar business?

We’ve been in business for 20 years in Bronxville, New York. We are not a mysterious internet-only company.


Are Tokenworks products made in America?

All of our products are designed, engineered and assembled in the United States.


What kind of businesses use your ID scanners?

In addition to thousands of bars, liquor stores and nightclubs, our ID scanners are trusted by the military officials at Ft. Leavenworth and the police officers in St. Joseph Minnesota.


Do I need to pay for software upgrades?

No, Software updates are free and included with the purchase. This alone is worth $100 to $200 per year when compared to our competitors’ upgrade fees.


Do you take international orders?

Our scanners work with Canadian IDs. For international orders, please call us at 1-800- 574-5034, Mon-Fri, 9am to 5pm, EST.


I am looking for a form filling machine. Do you make those?

Yes, all our IDWedge products are expressly made to support automated form filling. You can read more about them here: www.idscanner.com/data-entry-form-fillers/


Join the conversation!

If you have a question that would benefit from a public answer, please post your question here, and one of our team experts will review, and if we believe the public would benefit from it, we’ll publish it here.


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