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To help you resolve your problems, please answer the following questions.

Our normal business hours are 8:30AM to 5PM Monday through Friday Eastern time. For after-hours calls, leave a message and a representative will contact you then next business day.

Please provide the following contact information:
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Name

Invoice Number

Company

Street Address

Address (cont.)

City

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Zip/Postal Code

Phone 5551234444

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Which Product do you have?
See table below and select name

IDVisor Z22 Mobile

IDVisor Z22 CounterTop

IDVisor Z22 MSR

IDVisor Deluxe (or CardVisor I, II, III, IV)

CardVisor I, II, III, IV - BC

CardVisor I, II, III, IV - BC Pro

Cardvisor I, II, III, IV - BC Edge

The following questions will help us serve you better. Please take a moment to answer the following questions.

Have you visited the troubleshooter at www.idscanner.com/help and tried Find your problem? Choose one of the following options:
If you found the problem description at www.idscanner.com/help , what was the problem description?
Is it a Hotsync Issue? Have you visited http://idscanner.com/help/HotsyncIssues.htm and tried to resolve your problem? Choose one of the following options:
If you found the problem in the Hotsync troubleshooter, what was the problem description?

Please fully describe the issue. What exactly is happening or not happening, what you've tried and what the results have been. Please help us help you.

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