Warranty


1-Year Manufacturer’s Warranty

We warranty our products to be free of manufacturing defects for a period of 1-year from the date of purchase. If it fails during the first year due to a manufacturing defect, then we will fix it for free.


100% Money-Back Guarantee

Return the product for any reason within two weeks of purchase for a full refund – no questions asked.


Return, Warranty, and Repair Policy

Our goal is to satisfy our customers… by exchange, refund, or repair.

If for any reason you are less than completely satisfied with your purchase, just contact us within 14 days of ordering and we will replace it, exchange it, or refund the purchase price less the original shipping cost.

Before sending back the item, the return must be authorized. Please contact us for a Return Merchandise Authorization (RMA) number and a ship to address. Unauthorized returned packages will be sent back without opening.

The item must be returned in the same condition as delivered with its original packing material. Return items that are damaged or missing components are subject to repair and/or replacement charges.

We encourage that the returned item be insured, as we do not cover return shipping losses.

All the packages we send out have insurance; if the items were damaged in shipping, please contact us immediately.

The delivery date will be according to the Fedex or UPS tracking system.

Items authorized for return must be received within ten (10) days. After ten days, the package will be returned back to the sender without opening.

Return of non-defective items after 14 days but within 21 days of delivery will be subject to a 20% restocking fee. After 21 days, returns of non-defective items will not be accepted.

This policy does not include service to repair damage to the product resulting from accident, disaster, misuse, abuse, or non-Tokenworks modification of the product.

We do not pay, or reimburse for return shipment, but we do cover the cost of shipping any replacement merchandise to you.

We will replace or repair any defective merchandise, upon its return, within 1 year of shipment. If this situation arises, please call or e-mail us and we will issue you a Return Merchandise Authorization (RMA) number and a ship to address. Once the RMA number is assigned to you, please ship the item and all enclosures back to us in the original packaging with the RMA number clearly marked on the outside of the package. After it arrives we will inspect and either repair or replace.

This policy does not include service to repair damage to the product resulting from accident, disaster, misuse, abuse, or non-TokenWorks modification of the product.

After one (1) year, we will repair the product.


The Fine Print

Tokenworks, Inc. (hereafter “Tokenworks”) warrants the Tokenworks CardTool® reader, ID Scanners and the CardVisor® software, hereafter jointly or individually the “product” IN ITS ENTIRETY, to be in good working order for a period of one year from the date of purchase. Should this product fail to be in good working order at any time during the warranty period, Tokenworks will, at its option, repair or replace it at no additional charge except as set forth below. Repair parts and replacement products will be furnished on an exchange basis and will be either reconditioned or new. All replaced parts and products become the property of Tokenworks. This limited warranty does not include service to repair damage to the product resulting from accident, disaster, misuse, abuse, or modification of the product performed without the prior written approval of Tokenworks.

Limited Warranty service may be obtained by sending the product during the warranty period to Tokenworks. Before sending material, please obtain an Return Material Authorization (RMA) number by requesting one from Tokenworks. To obtain additional return and contact information, visit our contact page. If this product is to be returned you agree: (a) to insure the product or assume the risk of loss or damage in transit; (b) to prepay shipping charges to the warranty service location, and (c) to use the original shipping container or equivalent.

ALL EXPRESS AND IMPLIED WARRANTIES FOR THIS PRODUCT, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR PARTICULAR USE, ARE LIMITED IN DURATION TO A PERIOD OF 90 DAYS FROM THE DATE OF PURCHASE, AND NO WARRANTIES, WHETHER EXPRESS OR IMPLIED, SHALL CONTINUE BEYOND SUCH PERIOD. EACH PURCHASER UNDERSTANDS THAT THE TOKENWORKS PRODUCT IS OFFERED AS IS. Tokenworks and its suppliers assume no responsibility for any damage or loss caused by deletion of data as a result of malfunction, dead battery, or repairs. Be sure to make backup copies of all important data on other media to protect against data loss.

IF THIS PRODUCT IS NOT IN GOOD WORKING ORDER AS WARRANTED ABOVE, YOUR SOLE REMEDY SHALL BE REPAIR OR REPLACEMENT AS PROVIDED ABOVE. IN NO EVENT WILL TOKENWORKS BE LIABLE TO YOU FOR ANY DAMAGES, INCLUDING ANY LOST PROFITS, LOST SAVINGS OR OTHER INCIDENTAL OR CONSEQUENTIAL DAMAGES ARISING OUT OF THE USE OF OR INABILITY TO USE SUCH PRODUCT OR FOR ANY CLAIM BY ANY OTHER PARTY, IRRESPECTIVE OF ANY NOTICE TO TOKENWORKS OF THE POSSIBILITY OF SUCH DAMAGES OR CLAIM.

THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS. YOU MAY ALSO HAVE OTHER RIGHTS, WHICH VARY FROM STATE TO STATE.


Age Verification Calculation Limitations

The CardVisor application is warranted to read the date of birth information encoded on the Magnetic stripe and display the current age based on current date/time information contained in the handheld computers real time clock (RTC). It will also read other information on the stripe and present it to the operator. It should be understood that the displayed age may differ from the actual age of the person presenting the card for any one of a number of reasons. Among the most likely are:

  • the card does not belong to the person presenting it,
  • the magnetic stripe and/or bar code has been altered,
  • the date of birth presented to the issuing authority was misrepresented,
  • the issuing authority mis-encoded the date of birth on the card,
  • the handheld computer real time clock is not set to the current date/time.

The above list of reasons is not exhaustive.


State and Local Privacy Laws, Ordinances or Rules

Some states and local government units regulate the who, how and what information from a driver’s license can be electronically viewed or recorded. Check with the authorities in your jurisdiction before using the CardVisor product. Purchaser is wholly responsible for insuring full compliance with the laws of the jurisdiction wherein the product is to be used. Tokenworks fully disclaims any liability for any loss, damages or untoward circumstances that may arise from the inappropriate use of the product or of the data retrieved through its use.